Paid For, Never Delivered

Your organisation recruits for judgement. For expertise, pattern recognition, the ability to see the thing that isn’t in the report yet. You pay a premium for exactly that. Then you build an environment where the lowest-risk thing any individual can do is be predictable, and you measure that predictability approvingly.

I call what happens next Human Intelligence Leakage™: the invisible loss of human judgement, expertise, perspective and emerging insight, between the moment it exists and the moment your organisation could have used it.

Here’s what makes it expensive. It produces no events. No incident, no complaint, no grievance, no data point. Which means your organisation is currently unable to detect what may be its single largest operating loss.